How can I return my Sumflops™?

You can withdraw from the purchase contract within 14 days of receipt of the order without giving a reason. You can find more about this in the FAQ .

I received a damaged product. What should I do now?

In the event that your product is defective or damaged upon arrival, we need your order number and a description of the problem and relevant pictures. We will refund the purchase price of the item.

You can find more about this in the FAQ .

How long does delivery take?

Delivery from our delivery center to your delivery address usually takes 3-7 working days.

However, delivery times may be longer during the Christmas season.

I received a discount code, how do I redeem it?

You can redeem our discount and promotional codes in the shopping cart.

If there are problems with discounts, we ask you to contact us.

What material is Sumflops™ made of?

Our products are made from ethylene vinyl acetate copolymers and are non-toxic.

They are free of plasticizers and other additives.

The high-quality EVA material is completely skin-friendly and harmless. The material is used worldwide for shoes and insoles because of its longevity and hard-wearing properties.

What payment methods are available?

- Credit cards such as VISA, Mastercard and American Express

- INSTANT Banking

- PayPal

- Klarna purchase on account

- Amazon Pay

How can I track my shipment?

We will automatically email you all the tracking information. If you can't find it, please contact us at support@sumflops.de .

We will then send you the tracking number and the relevant tracking pages.

Where can I find the size chart?

On every product page you will find the size chart next to the price.

Are Sumflops™ suitable for both women and men?

Yes! Our Sumflops™ are designed as unisex slippers and suit both male and female feet.

How to contact customer service?

Simply send an email to support@sumflops.de . We will get back to you shortly.